Store Policies
Hello MLG customer
We implore all of our beloved customers to please read and go through these policies before purchasing from MLG. We are inundated with communication from all platforms and it is physically impossible to revert to all timeously. Before making any enquiries PLEASE go through the following policies and our FAQs page before purchasing or making any enquiries. If you are further unclear you are welcome to email mabhusulagc@gmail.com
Thank you
Monde Team
Shopping policy
Only orders and purchases processed through MLG website will be accepted. MLG does not accept orders via emails, WhatsApp, texts and or social media direct messages. Customers who insist in other channels of purchasing including the above do so at their own risk. We do not guarantee a speedy processing, accurate item dispatch or the fulfilment of the customer's order if they insist in purchasing through these other channels.
Exchange Policy
MLG will accept an exchange of an item in its new, unaltered and free from damage state from the customer. For a full exchange, please email us the item within 24 hours upon receipt of the original order. Unfortunately exchanges will not be issued if the customer did not email us within the time specified. If the item is out of stock the customer will be refunded with a store card.
NO CASH REFUNDS!!!! PLEASE NOTE THIS BEFORE PURCHASING FROM OUR STORE...THE ONLY FORM OF REFUND WE HAVE IS A GIFT CARD!!!
Sizing Policy
It is MLGs objectives to cater to the diverse African body silhouette which is an exciting but daunting task. A sizing chart will is available on our drop down menu.
Unfortunately sizes can not be altered. Once a customer has purchased an item they MUST ensure their sizing is correct as a refund will not be issued for incorrect sizing. However an exchange will be processed subject to availability of stock. Length of items will be specified in the description of the item. Customers are urged to be sure of their height as the dissatisfaction of the length of an item does not qualify for an exchange or return. PLEASE DO NOT BUY AN INCORRECT SIZE AND REQUEST A CHANGE OF SIZE AS WE CAN NOT GUARANTEE FULFILLMENTS OF THE ORDER!!!
Please be advised that the waiting time forn an exchange will be the same as the stipulated ETA.
Alterations
Unfortunately MLG does not offer alteration services and therefore the sizes specified will not be changed.
How to return items
The customer is to please forward an email to mabhusulagc@gmail.com with their order number in the subject line and thereafter detailing their reason of exchange in the email and to include their emails and contact details. Upon receipt of the returned item, a store card will be issued within 5 working days to the customer for the purchase of any other item,
Items may be returned to:
Postnet,Hillcrestl , Durban, KZN
cell no: 0827516375
Email: mabhusulagc@gmail.com
Refund Process.
PLEASE NOTE!!!!
MLG does NOT offer CASH refunds for any item purchased, HOWEVER WE OFFER A GIFT CARD AS A REFUND TO PURCHASE ANY ITEM AVAILABLE ON THE WEBSITE.
The following items do not qualify for a return and or refund:
Zip malfunctions
Button Malfunctions
Length of item
Dissatisfaction of the colour of the item.
Incorrect perception of the image advertised.
TURNAROUND TIME!!!
Our customer satisfaction is important to us and we take pride in ensuring we deliver products that are of high quality. PLEASE NOTE THAT MLG IS NOT A FAST FASHION BRAND...!!! Our turnaround time is WITHIN 30 working days...It is important that we handle our garments with care and allow for quality checks and a good manufacturing environment for our team. Fast fashion breeds hostile working environments due to overworked staff and rushed production which compromises product quality.
Please be advised that we DO NOT ACCEPT RUSHED ORDERS as that compromises the quality of the product.
Please purchase orders within time as we do not guarantee any rushed orders. All orders are produced at a first come first served basis.
LAY BUY POLICIES.
Please note we do not offer lay buy options.
OUR PRODUCTION TIMELINE
Day 1: Order confirmed
Day 2: Fabric ordered and or confirmed
Day 3 to 5: Fabric is washed and or inspected for defects
Day 6 to 10: Pattern tracing and cutting
Day 11-15: Assemble and trimming
Day 16 to 20: Quality inspections
Day 21 to 23: Packaging of order and processing
Day 24 to 30: Hand over to courier company till delivery