Store Policies
Hello MLG customer
We implore all of our beloved customers to please read and go through these policies before purchasing from MLG. We are inundated with communication from all platforms and it is physically impossible to revert to all timeously. Before making any enquiries PLEASE go through the following policies and our FAQs page before purchasing or making any enquiries. If you are further unclear you are welcome to email mabhusulagc@gmail.com
Thank you
Monde Team
Shopping policy
Only orders and purchases processed through MLG website will be accepted. MLG does not accept orders via emails, WhatsApp, texts and or social media direct messages. Customers who insist in other channels of purchasing including the above do so at their own risk. We do not guarantee a speedy processing, accurate item dispatch or the fulfilment of the customer's order if they insist in purchasing through these other channels.
Exchange Policy
Kindly note that we no longer accept exchanges…Please go through our sizing chart before purchasing ro determine your size before purchasing as fabrics sell out very quickly and aren’t able to guarantee availability of the same dress. We also don’t offer alteration services. Again we implore our customers to go through our sizing chart before purchasing
NO CASH REFUNDS!!!! PLEASE NOTE THIS BEFORE PURCHASING FROM OUR STORE...THE ONLY FORM OF REFUND WE HAVE IS A GIFT CARD PROVIDED IT MEETS THE REFUND POLICY REQUIREMENTS!
Sizing Policy
It is MLGs objectives to cater to the diverse African body silhouette which is an exciting but daunting task. A sizing chart is available on our drop down menu.
Unfortunately sizes can not be altered. Once a customer has purchased an item they MUST ensure their sizing is correct as a refund will not be issued for incorrect sizing. However an exchange will be processed subject to availability of stock. Kindly refer to sizing policy.
Alterations
Unfortunately MLG does not offer alteration services and therefore the sizes specified will not be changed.
How to return items for a gift card refund..
The customer is to please forward an email to mabhusulagc@gmail.com with their order number in the subject line and thereafter detailing their reason of exchange in the email and to include their contact details. Upon receipt of the returned item, a store card will be issued within 5 working days to the customer to redeem within 3 months
Items may be returned to:
Postnet,Hillcrestl , Durban, KZN
cell no: 0827516375
Email: mabhusulagc@gmail.com
Refund Process.
PLEASE NOTE!!!!
MLG does NOT offer CASH refunds for any item purchased, HOWEVER WE OFFER A GIFT CARD AS A REFUND TO PURCHASE ANY ITEM AVAILABLE ON THE WEBSITE.
The following items do not qualify for a return and or refund:
Zip malfunctions
Button Malfunctions
Length of item
Dissatisfaction of the colour of the item.
Incorrect perception of the image advertised.
TURNAROUND TIME!!!
Our customer satisfaction is important to us and we take pride in ensuring we deliver products that are of high quality. PLEASE NOTE THAT MLG IS NOT A FAST FASHION BRAND...!!! Our turnaround time is WITHIN 30 working days...It is important that we handle our garments with care and allow for quality checks and a good manufacturing environment for our team. Fast fashion breeds hostile working environments due to overworked staff and rushed production which compromises product quality.
Please be advised that we DO NOT ACCEPT RUSHED ORDERS as that compromises the quality of the product.
Please purchase orders within time as we do not guarantee any rushed orders whether it was approved by management or the owner. All orders are produced at a first come first served basis.
LAY BUY POLICIES.
Laybuy option are for orders larger than R1500. When checking out please choose the bank transfer option and ensure to include your email address when checking out. An email with an invoice will be emailed to you with our banking details, transfer a 50% deposit and forward us your proof of payment with your order number. Once your payment and order has been approved we will contact you with a receipt confirmation through an email, whatsapp message and or a phone call. Your order will be processed for production. Kindly note that the balance of the payment is due within 14 working days. Estimated time of arrival (ETA) of your order from date of final payment will be within 14 working days.
!!!!PLEASE NOTE..LAYBUYS ARE NON REFUNDABLE!!!!!
OUR PRODUCTION TIMELINE
Day 1: Order confirmed
Day 2: Fabric ordered and or confirmed
Day 3 to 5: Fabric is washed and or inspected for defects
Day 6 to 10: Pattern tracing and cutting
Day 11-15: Assemble and trimming
Day 16 to 20: Quality inspections
Day 21 to 23: Packaging of order and processing
Day 24 to 30: Hand over to courier company till delivery